Booking terms & cancellation policy
Booking confirmations, cancellation deadlines, deposits, refunds, waiting time and passenger responsibilities.
Requests and confirmed reservations
An itinerary or website inquiry does not reserve a vehicle or confirm a price. Executive Limos must confirm availability, the itinerary, vehicle category, price and applicable booking terms in writing. Review your confirmation and notify us promptly of corrections. A model preference or photograph does not guarantee a particular vehicle.
Cancellation notice
For ordinary sedan and SUV transfers, cancel at least 24 hours before the confirmed pickup time to avoid a cancellation charge. Van and Sprinter reservations require at least 72 hours. Stretch limousine and limo-bus event reservations require at least 14 days. Wedding and prom reservations require at least 30 days, regardless of vehicle category.
Deadlines use the pickup location’s local time. Wedding and prom rules take priority over vehicle-category rules. Each return or separate trip leg has its own confirmed pickup and cancellation deadline. Any different terms for an unusual event or supplier arrangement must be clearly disclosed and accepted before booking.
Deposits, late cancellations and refunds
The amount of any deposit and balance-payment deadline will be disclosed before payment is requested. Deposits are credited toward the fare. For a cancellation received before the applicable deadline, payments for the canceled service are refundable unless a specifically identified third-party commitment and its different refund terms were disclosed and accepted before booking.
After the deadline, a cancellation or no-show charge may apply only as stated in the written terms accepted at booking. The amount and calculation must be disclosed before the reservation is accepted; this page does not impose an unspecified automatic penalty. Amounts already paid are credited against the applicable charge. Unincurred tolls, parking and optional gratuity are not added automatically to a cancellation charge. Any refundable balance is returned through the agreed payment method; bank processing times vary.
Changes and cancellation requests
Use the reservations contact in your confirmation and request acknowledgment. Retain your time-stamped request and follow up if acknowledgment does not arrive. Notifying a chauffeur alone does not update the reservation. Changing the date or itinerary is subject to availability and the cancellation terms already accepted. Later website changes do not retrospectively alter a confirmed reservation.
Quotes, fees and hourly service
Your written quote will identify included services, taxes, tolls, parking, airport or venue charges and any gratuity or service charge. A compulsory service charge must be distinguished from an optional tip. Extra stops, route changes, waiting or extended service can affect the fare; applicable rates must be disclosed before booking.
For hourly service, the confirmation will identify the minimum time, when billable time starts and ends, and the overtime rate and billing increment. Extra time is subject to availability. Waiting during time already billed as hourly service will not be charged twice.
Airport pickups, waiting and no-shows
Supply accurate flight details and report changes promptly. Your confirmation will identify the meeting point, arrival contact instructions, whether flight monitoring is included, the included waiting allowance and when it starts, and the additional waiting rate. A flight disruption does not automatically cancel or change the reservation.
If you cannot locate your chauffeur, contact the number supplied with your booking before leaving the pickup point. The waiting period, vehicle-release conditions and any no-show charge must be disclosed before booking. Reasonable contact attempts will be made before classifying a pickup as a no-show.
Safety and vehicle care
Use seat belts where fitted and follow reasonable safety instructions. Smoking and vaping are not permitted. Alcohol, refreshments and decorations require advance confirmation and must comply with applicable law. Unsafe or unlawful conduct can cause a trip to be stopped, subject to the agreed booking terms and applicable law.
Passenger and luggage capacity must not be exceeded. Discuss child-seat, mobility and other accommodation requirements when arranging your trip so suitable arrangements can be confirmed. This does not limit rights under applicable accessibility law. Passenger-caused damage or exceptional cleaning may result in a documented charge under the terms accepted at booking.
Disruptions and substitutions
Traffic, weather, flight changes and other disruptions may affect travel; allow suitable contingency time. Any proposed substitute vehicle must meet the confirmed passenger, luggage and accommodation requirements and will be communicated. If the agreed service cannot be provided, Executive Limos will discuss an acceptable alternative or the refund due for service not provided. These terms do not exclude rights or remedies that cannot lawfully be excluded.
Contact and payment information
Email [email protected] for general questions. For an upcoming confirmed trip, use the time-sensitive contact instructions supplied with your confirmation. Do not send card numbers or sensitive personal information through the inquiry form or ordinary email. Payment arrangements are provided separately.