Frequently Asked Questions
Answers to common travel planning questions about itineraries, vehicle preferences, luggage and arrangements.
Plan this journeyHow do I request a quote?
Use the inquiry form to send your route, date and time, travelers, bags and contact details. We will review the request and confirm availability, pricing and booking terms separately. You can also email [email protected].
Does an itinerary confirm a reservation?
No. A planned itinerary or inquiry does not establish availability, pricing or a reservation. Confirm the transportation arrangement and terms separately.
What information helps with a quote?
Include the service type, pickup and destination addresses, local date and time, passenger count and bags. Add flight details, additional stops and return travel where relevant.
Can I request a specific vehicle?
Describe your preferred category or model. Current fleet and availability require confirmation; a request does not guarantee a model.
How far in advance should I book?
Plan ahead, especially for groups, weddings and fixed appointments. Confirm availability and any advance-booking requirements before making other travel arrangements.
What is the cancellation or deposit policy?
Standard cancellation notice is 24 hours for sedan/SUV transfers, 72 hours for vans/Sprinters, 14 days for stretch-limo or limo-bus events, and 30 days for weddings/proms regardless of vehicle. Your written booking terms identify deposits, late charges and any specifically agreed exception. Read the booking terms and keep them with your confirmation.
Are tolls, parking and gratuity included?
Ask for a written breakdown of the quote, including tolls, parking, gratuity, waiting and any additional stops before confirming the trip.
Can I ask for a child seat or accessible vehicle?
Describe the specific boarding, seating or child-seat arrangement needed. Confirm suitability, availability and any additional charges before travel.